Sspring Inc values your business and will accept any item(s) if youre not completely satisfied up to 14 days from receipt of merchandise. Unfortunately, all items must not be worn, washed, altered, or monogrammed in order to qualify. Shipping and processing charges are non-refundable. A Return Authorization is required for all returns. Please send all returns with proper documentation including the original packing slip and the return authorization number printed clearly on the packing slip and have all original tags in original condition. Allow 15 days for us to process your return. Return Postage must be prepaid or will not be accepted. A 15% restocking fee will be deducted from your credit. In case of exchange, Any items added to the order will be charged applicable shipping and processing fees. Send your return or exchange item along with your required Return Authorization with prepaid postage to: